Field teams, routes and working offline

Connectivity is not assumed

The mobile app supports full offline functionality. Field staff download their daily schedules, access customer information, complete forms and capture photos with no connection at all, and everything syncs automatically when they reconnect. For teams working outside urban coverage this is usually the deciding feature, so it is worth testing first during a trial.

Routes

Route optimisation considers traffic patterns, service time windows, vehicle capacity and priority levels, and adjusts dynamically as conditions change during the day rather than fixing a plan at 8am and hoping.

Safety and location

• Geofencing alerts when teams enter restricted areas
• SOS buttons and safety check-ins
• Real-time location tracking visible to managers

Performance

Managers see task completion rates, travel time against service time, first-time fix rates, customer satisfaction scores and schedule adherence. Because the same data drives the HR module, field performance feeds directly into commission and incentive calculation instead of being reported separately.

Technicians also manage inventory from the app: checking stock, requesting parts, updating counts in real time, with automated restocking requests.